Privacy policy

14th October 2025

Privacy Policy for FlexCollars LTD

At FlexCollars LTD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit flexcollars.com or purchase our handmade e-collar straps. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We may collect the following personal data:

  • Contact Information: Name, email address, and delivery address when you place an order.

  • Payment Information: Details processed via our payment provider (SquareSpace) for secure transactions.

  • Usage Data: Information on how you interact with our website (e.g., pages visited), collected via cookies.

2. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your orders (e.g., coordinating with Royal Mail).

  • To improve our website and products based on usage patterns.

  • To send marketing communications (with your consent, which you can withdraw anytime).

3. Sharing Your Data

We do not sell your data to third parties. We may share it with:

  • Payment Processors: To handle transactions securely.

  • Shipping Partners: Royal Mail or other carriers for delivery.

  • Legal Authorities: If required by law.

4. Data Storage and Security

Your data is stored on secure Squarespace servers for up to 6 years (as required by UK tax law). We use encryption and security measures to protect it, but no online system is 100% secure.

5. Your Rights

You have the right to:

  • Access, correct, or delete your data.

  • Object to processing or request data portability.

  • Complain to the Information Commissioner’s Office (ICO) at ico.org.uk. To exercise these rights, contact us at mail@flexcollars.com.

6. Cookies

We use cookies for site functionality and analytics. See our Cookie Policy for details and how to manage them.

7. Changes to This Policy

We may update this policy, so check this page regularly. Last updated: 15th September 2025.

Contact Us For queries, email mail@flexcollars.com or write to Flex Collars LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ