15th September 2025

Shipping Policy for FlexCollars LTD

This policy outlines delivery details for your e-collar strap purchases on flexcollars.com.

1. UK Shipping

• Free shipping via Royal Mail for the UK (3-5 business days).

• Tracking available upon request (additional £1.50).

2. International Shipping

• Available to EU, North America, and other regions at £4.20, depending on location.

• Delivery times: 7-14 days. Contact mail@flexcollars.com for quotes.

3. Order Processing

• Orders processed within 2-3 business days.

• Risk transfers to you upon delivery.

4. Delays or Lost Items

• We will liaise with Royal Mail to resolve issues.

• Refunds for lost items after 28 days, subject to investigation.

5. Changes to This Policy

We may update this policy, please check it regularly. Last updated: 15th September 2025.

Contact Us

For shipping queries, email mail@flexcollars.com.